Leverage Video on Social Media

Creating video is easy.  Even if you don’t want to be on camera, you can build awesome videos.  Using today’s smartphone, anyone can be a videographer.

The starting point:

  1. Create videos with your smartphone
  2. Keep the phone horizontal (unless you are on snapchat, messenger or Instagram live!)
  3. Pick a subject
  4. Write 5 to 10 bullet points on a sheet of paper (REALLY BIG so you can read it)
  5. Then create your video – if you don’t want to be seen, make sure what you are sharing is relevant.
  6. Post the video

Sample video – Cory Little- Basketball

Next steps – Creating a 60 spot!  Think of 30 to 60 seconds as a commercial.  When you watch TV most commercial are 60 seconds or less.

  1. Create a few video clips with your phone
  2. If you have an iPhone add those videos to iMovie.
  3. If you have a droid phone consider ViviVideo to build your commercial (60 second spot)
  4. With these apps, you can shorten your clips and add the best parts of the video.
  5. You can also turn off sound, add music and add still pictures. I use wordswag, Over, grid apps, legend and quik to enhance my 60 second videos.   Want to learn how?  Click now and invest in your business.

Sample video – Parks in West Chicago

Live Video

  1. It’s not required to plan your live video – but you can plan your live video using the “The Starting point”
  2. When you go live start talking even if no one joins you.  Why? When you end your followers can watch the video later.
  3. Shorter live videos on Facebook allow the user to add captions after the video ends.
  4. Short videos are great for repurposing on YouTube and other social media sites.

Leveraging Video

Facebook

  1. Let your live video or video rest for 24 to 48 hours before paying for advertising
  2. Share your live video to your personal page to gain traction on your business page
  3. Add a photo to your video using canva or picmonkey. Any tool that allows you to build graphics.
  4. Boost your video and target a specific audience. You can also target your email database using the Facebook Ads Manager.

Snapchat, Messenger or Instagram Stories

  1. Build a story around your business
  2. Share tips on what you provide and how the consumer can benefit
  3. Instructions
  4. How to connect with you
  5. Behind the scenes information.

Periscope

  1. Tell your audience when you will go live.
  2. Send an eblast to your database
  3. Welcome people into your live event
  4. Tell people when you will start the actual learning.
  5. How will you answer live questions? As they appear or at the end of the event.
  6. Horizontal video is important if you intend on reusing the video.

Leadpages

Use your video with a lead pages product to sell your information, products or videos.  I use Leadpages to build my landing pages.  A lead page allows me to capture information from the consumer and provide information, count down pages and so much more.   This is the one tool I feel is a must have for any business.

Video Ideas

  • Share relevant content about your product or service
  • Don’t give everything away in the video. Provide a link where the consumer or follower can purchase the full version or the item.  Yes, your landing page built with tools like leadpages.
  • Provide the steps for something! 5 steps to selling your home fast.
  • 10 ways to leverage your LinkedIn account
  • If you’re a real estate agent showcase the cities you work in or the best restaurants
  • How to videos
  • The steps to home ownership

These are only a few ideas for video.  Take a few minutes and write down 12 topics, then break down each topic into 4 segments.  Now you’ll have 52 videos you can create for an entire year.  Yes, it’s that simple.

Want to learn how to create short videos on your iPhone?  Join me on my Facebook Group.  Smart Girl Media Live to get access.

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Drip Campaigns Saved My Life!

As an agent, I am overloaded with inquires, potential clients, future clients and the ones that need my attention right now.  Chaos was my best friend.  My daily routine was working in chaos.  I had to do something.  So I did, I started using a drip campaign system that freed up at least 2 hours a day of my time.  More time to work with clients, writing and lead generation.  I was already using Mailchimp as an email marketing tool for my clients, however, I needed more.

I love using Mailchimp for email marketing.  It works great when sending e-blasts to clients, agents, and strategic partners.   This awesome tool to keeps me in front of my past clients, current clients, agents that request my schedule, and updates on the market place. Although I really love Mailchimp, I’ve come to realize that in order to be successful you need a drip campaign system.  What is a drip campaign?

A drip campaign is an automated process that provides relevant information to your buyers and sellers based on their current stage in the buying and selling process.  The campaign sends automated emails or text messages to your clients based on the emails or text messages you choose.  Many systems have pre-created campaigns.  Click and go!  Takes seconds.  I use Liondesk, a great tool for only about $25/month.   I stay in front of the client while I work with active clients.  No excuse, my buyers will always know I am in the business of selling real estate.

Things to know about Drip Campaigns:

  1. Drip Campaigns help you follow up with your clients automatically.
  2. Agents can build their own campaigns that send auto emails based on the information you want them to have.
  3. These campaigns keep you in front of the buyer or seller so they don’t forget who you are.
  4. Gives you the freedom to work with your “HOT clients” while the client in the incubation phase, receives timely updates on the market and the areas they’re interested in. Keeps you “Top of Mind” with the future client.
  5. Using a drip campaign let’s your clients know that you are still in the business of selling real estate.
  6. Allows you to re-direct your database to your social media or website.
  7. Drip campaigns can be used for past clients, current clients and future clients.

Example of a drip campaign:

Lead signs up for your offer on Facebook –>3 days later you send a new email with market information –> 3 days later you provide a link to “What’s Your Home worth” –> and so on.  Great content keeps the consumer clicking –> you follow up via phone, email or text and schedule the appointment.

Choose 4-8 collegesthat match youracademic profile.

Once you’ve selected the best CRM start a drip campaign right away.   Always ask for the new lead.  You have not because you ask NOT.  Most buyers start the home buying process online months before they reach out to an agent.  So make sure you’re the agent of choice.  Top of mind all the time.  And by the way, When you upgrade your mail chimp account, building drip campaigns is are easier to build for any business.

Thought Leadership! Why does It Matter in Real Estate?

In today’s online world the consumer has easy access to hundreds of real estate websites, agent websites and companies that are in the business of making money from the real estate exchange of data.  Why would I pick your website or company over the next person’s? Do you have relevant content that separates you from the competition. With so many options available to consumers, it’s imperative that agents redefine their content and dominate by becoming Real Estate Thought Leaders.

What exactly is a Thought Leader?  A Thought Leader is a person that is deemed to be an expert and go to person in their field.  A trusted authority in the industry. “It’s a truism that Thought Leaders tend to be the most successful individuals or firms in their respective fields. Furthermore, in the research literature, there’s a general consensus that being a thought leader… can make a very significant and positive difference.” (Forbes)thought-leadership-2

Many real estate agents have proven themselves to be experts in the industry.  However, with the shift in online marketing the traditional platforms are being overlooked by those that are creating relevant content that an average consumer can read or watch.   Being a Thought Leader is more than being an expert, it’s being on the cutting edge of your industry as a thinker.  Don’t discount Baby Boomers.  Boomers consume over 20 hours of content online per week during the early morning hours. Millennials and Gen Xers access online content after 8pm at 5 – 10 hours per week. (BuzzStream)

Real Estate Thought Leaders have the ability to dominate their market places.  Can we find you online? If we can find you online, what are you saying to the online community?  Are you only sharing listings and telling us you’re awesome.  As far as I am concerned, I am the best agent in the industry.  But does everyone else believe it?  It doesn’t matter what I believe.  What matters is what the consumer believes.  Make yourself relevant by building an online platform that provides industry information.

Have you ever wanted to be interviewed?  Start writing, build a YouTube channel and or a podcast. Editors will reach out to you as an industry expert.  If asked to be a guest blogger, don’t hesitate.  As a guest blogger for the National Association of REALTORS it’s forced me to write and build relevant content for their Mid-Year convention and the National Conference.  I’ve been called upon to answer industry questions on Big Data, Lead Generation and Real Estate Technology.  Let your expertise be known online.  Tell us on Facebook, Twitter, Linkedin and any social tool you are able to effectively manage.

My 2017 goal is to blog weekly. I created a 52-week blog schedule in December and so far, so good.  This is blog number 6.   Where do you begin?  Begin today, make a plan and get started.  If you are great at video start recording short videos on your expertise.  If you’re a great writer, start writing.  If you’re a great talker, consider recording your blog or using tools like Dragon or Google Docs and transcribe your blog post.

Get started today! 

  1. How often will you create content? Daily, weekly, monthly or quarterly.  Start someone where.
  2. What information can you share? Top 10 restaurants in your city, a review of the market, Steps to home ownership, Tips on how to become an investor, should I buy an REO, Short Sale or Traditional Home?
  3. What’s your expertise? Are you an expert on Horse Property, Commercial Real Estate….. Tell the online community.
  4. Tell us about your your city or the cities you work in. I love the city I live in, Why?  Because our swimming pool is a Water Park.
  5. Know when to share your content online.  Know your audience!

Building a presence and original content isn’t easy and It won’t happen over night. Remember to build original content. Persistence is the key to your future real estate success.  Those that shift their businesses to content creating can break through the online noise and earn the title, “Thought Leader”.

How Did I Gain Access To Your Facebook Friends?

Recently, I was in a two-day managing broker course.  During the session one agent mentioned that other real estate agents were marketing to her friends and family.  She asked, “Why does Facebook allow other agents to market to her network?”  Well, why wouldn’t they allow it? Facebook might be free, however, if you want to reach more than your network you have to Pay to Play.   Facebook’s goal is to help companies leverage their business pages with paid advertisement in our news feeds. The social media site gathers real time information on everything we say, click on and share.  If I talk about an awesome pair of shoes, you can best believe I’ll see ads on the right-hand side of my feed.   Paid advertising on Facebook is a must if you want your content to be viewed, reach a new audience and market your listings. Facebook’s algorithm is constantly changing.  When you post on your personal page or a business page it’s no longer guaranteed that your post will sit at the top of your networks News Feeds.

Here’s the scoop, Facebook provides options for advertising.  The ADS Manager provides more options for advertising on Facebook.  The Boost option allows the agent to push their post or posts to a specific audience.  Agents should consider both options when advertising.  This is a great way to build your brand share market research, reach potential buyers, sellers and provide specific information about the areas we serve.  However, most agents have no idea what happens when we LIKE real estate agent’booting-a-posts business pages.

If an agent decides to boost one of their posts, that agent has choices when building a target audience.

  • Edit your current audience
  • Target People who like your page
  • People who like your page and their friends
  • Create your own audience
  • Run the AD on Instagram – if you connect Facebook page to your Instagram account to a business account.

Yes, you guessed it.  You gave me access to your Facebook friends.  If you like my real estate business page I can target you and your friends.  I’m not saying you shouldn’t like my page, other real estate agent’s pages or your company pages.  But if you do, your conversation must change.  As a part of your initial client meeting have the “Social Media Talk” with your clients.  When I started in real estate my managing broker told me to explain for sale by owner properties to your buyers.  If you see a FSBO, call me first,  I will exclusively represent you and your interests.  That conversation must change to the online arena.  If your clients see an AD on social media, tell your clients to call you first.  Explain designated agency.  If you aren’t explaining it then expect your buyer to call the listing agent.   It’s up to you to protect your client and your business .  Not the agent that is marketing their listings to your buyers.

Do I really have access to your friends? No, but if you like my real estate page I have the option to market to your network.  Not sure what to say?  Let me help you have “The Social Media Talk” with your network.  I’ve created two sample scripts to help when speaking with your clients at the initial meeting.   Click here for a sample script on the “The Social Media Talk”. And don’t worry, If you liked my  real estate page, I never choose the Friends of Friends option  when advertising on Facebook.

Did You Know Your “Friends” Are Hiding You on Facebook?

What you share on Facebook could hurt you!  Yes, it’s true.  Your network has the option to “HIDE and UNFOLLOW” your posts.  “Say it isn’t so”, you say.  Well, if you fall into one of these categories someone has already hidden you.  Are you sharing:

facebook unfriend.png

If this is you, rest assure, someone has hidden your posts, unfollowed you, or unfriended you.  I am never opposed to a great debate on politics, a heated topic in the news or asking for a bit of help to pick my next meal.   But many times, we go too far when we’re not in a face to face setting.  Social media is a great way to hide behind the screen. On social media, we are willing to say things that are inappropriate or harsh because people aren’t in the same room.  So how can we make Facebook a great place to build a business and connect with our networks?

Facebook still holds the rank of being the #1 Social Media platform.  It’s also a great way to connect with friends, family, businesses, people you might do business with and more. Although, there are many reasons our networks “HIDE and UNFOLLOW” us, let’s focus on business.  Before the idea of social media when a business wanted you to purchase their products they used traditional strategies to entice us to act and buy.

  1. Cold Calling
  2. Television Commercials
  3. Direct Mail
  4. Billboards
  5. Door-knocking +

Today, if you have a home phone you’re probably not answering it, if you don’t recognize the number.  Television commercials are skipped because we recorded our favorite program and can fast forward to the next scene.  Direct Mail, although still affective, hits the mailbox then finds the recycling bin before we get back in our homes.  Billboards are now digital and move to fast for most of us to view it before they switch to the next ad.  Don’t even think about Door knocking at my house.  I am not buying or donating unless you’re the local kid fundraising for sports or school.

Are you marketing on Facebook using one of these five traditional sales tactics?  If so, expect to be hidden.   This is what I am experiencing on Facebook.  Recently, those that want my business are doing these four things:

  1. Tagging me in their upcoming events – If you’re tagging your friends on Facebook for an upcoming event it’s like taking over their space.
  2. Sharing only business related content – Business as usual, you say. Sharing only business content is like being on a pitch to sell something 24 hours a day.  Really, I’ll let you know when I want what you’re selling.
  3. Using Messenger to ask me to LIKE their business pages – recently when I add someone as a new friend I receive an autoresponder that says, “Thank you for your friendship, please like my page.” Yep, I unfriend you!
  4. Sending a private message and, without a relationship, asking for the sale. I call this the “messenger – COLD CALL”.  I already have a relationship with loan officers, inspectors, and attorneys.  Please tell me why your private message will make me choose to work with you.

What does this mean?  It means people are door knocking on Facebook.   If you want someone’s business get to know them on Facebook.  Engage in their posts and don’t go in for the hard sell.  Consider attending a live networking event at an association, maybe a Women’s Council event, a chamber, or a real estate networking event.

Don’t lose your Social Media Connections. If you want to build a strong network on Facebook, engage, connect and share relevant content.  Use your Facebook business pages for business and occasionally, re-share your business content to your personal page.  Your personal page is meant for you to be personal.  You wouldn’t attend a Super Bowl Party and only talk business.  So why would you only talk business on your personal page.  Is there a perfect day and time to re-share or post on Facebook? The more friends you have on a personal page the more often you can re-share your business content.  I try to share from business to personal once a quarter.   This is my reminder to my network that I am in the real estate business.  Social media means just that, media where you can be social.  With that in mind, let’s be social and build a strong network on Facebook.

Generate new likes on Facebook – Facebook made a few updates.  Click MORE under the banner on your business page to invite your current friends.

I “Need” a Buyer Lead!

Your goals are set and you are ready to hit the ground running in 2016.  Buyer leads are extremely important to a real estate agents’ business.  I often hear agents and brokers say that “listings” are more important. Yes, without inventory buyers cannot buy a home.  However, without a buyer the listing cannot sell.  Let me help you reach your 2016 buyer goals.

I love basic tips for lead generation and using data to find a new lead.  I’m sales_funnel_four_stage_customers_400_clr_2825always “SHOCKED” when agents get stuck on where to find the new lead. Sales isn’t rocket science. It’s building the funnel, working the funnel and remaining consistent.  Here are my 8 suggestions to generate buyer lead generation.

Your Personal List 

This list might include family, friends, former classmates, former co-workers and parents from your kid’s sport groups.  Think out of the box.  Who are you spending most of your clients with?  These are people that might refer you if they knew you were a real estate agent.Can you think of more?

 

Family Friends Former Classmates
Former Co-workers The Kid’s Sport Groups Church
Businesses you patronize Your Spouses Network Can you think of more?

Recent College Graduates

Work with your local lender.  There are programs available for recent college graduates for those that qualify.

1st Generational Buyers

Do you know there are people that grow up in families that have always rented?  Might seem strange but there are many that don’t know they can own a home.  Yes, you’ll need to educate, hand-hold the buyer from start to finish, and possible create a plan to save enough money for a down payment.  You may even need to negotiate for assistance with closing costs.  But if you do you’ll have a client for life.

Boomerang Buyers

Boomerang Buyers are coming back to the market place.  It’s expected that 7.3 Million boomerang buyers will help the market over the next 8 years.   These are people that lost their homes in foreclosure, short sales or deed in Lieu of foreclosure.  Many have already repaired their credit and understand the value of home ownership.

Rental clients or Tenants

Check your Multiple Listing Service for people that rented out a property in 2015 that have a lease that will expire.  I recommend looking at those that need to make a decision in the next 60 days.  Download the list and build a campaign around that data.  Your Multiple Listing Service might just be the hidden secret you’ve been looking for.

Millennials

  • Age 18 to 34
  • Most Diverse Group in the U.S.
  • Shaped by Technology
  • Value Community, Family & work
  • Invested in themselves – 47% have college degrees
  • Sticking with the same employer
  • Living with Parents longer

Baby Boomers

  • 52 +
  • 10,000 boomers retire everyday
  • Most are financially stable
  • Consider Downsizing and not necessarily moving out of state.  They are downsizing to the cities they already live in.

Social Media Network

The power of a social media community can change the way you do business. Whether you are using social media or not social networking is a great way to generate a lead with little to no cost.  Tell your network you’re an agent.  Provide educational material on the market place. If your network is unaware that you’re an agent how will they know to refer you.

 

Help! I Need More LIKES on Facebook

So, you say you just built a Facebook Fan Page and you Need more LIKES.  Fan Pages are extremely important to a real estate agents business.  The Fan Page gives an agent the opportunity to showcase their expertise in the market places they serve.  Many would argue that agents should pay to obtain more LIKES on Facebook.  However, in Real Estate the best Lead or LIKE is someone that loves you, likes you and would also refer you. Therefore, let’s start with the people we already know.  In the digital arena this is called, “Organic Reach”.   Below are 7 easy ways to generate “Organic Likes” on Facebook.

1.  Take advantage of your list that is stored in your Multiple Listing Service.  Many MLS’s allow agents to email directly to their database by category or to the entire list as a BCC (Blind Carbon Copy).  If this isn’t available download your email list.  Send a an email to this list asking for new LIKES on your Facebook business page.  Keep it simple.  Consider asking your database to help you reach your goal.

The first time I tried this my email went something like this,  “Help me reach my goal of 100 LIKES by July 1st”.  From this email I had 100 LIKES in 24 hours.

2.  Send an email from your CRM (Client Relationship Manager).  Write a short update on your current Market Place and tell your database they can view these updates in real time when they “LIKE” your Fan Page.

3.  Create a custom URL for your Facebook Fan Page and add it to your direct mail marketing campaigns.  (The Fan Page URL option is location in the ABOUT section then under Page Info)FAcebook fan page url

Wait, you’re not sending snail mail marketing?  If you are focused and able to generate leads from social media then OK. Don’t send snail mail.  For the rest of us that sell real estate, direct mail is necessary for personal branding.  Add your Facebook URL to your direct mail marketing (post card) and ask people to join you on Facebook for market updates.

4. Create Video Content.   Provide market insights, tip of the day, contests, surveys and more with video.   Always ask for new LIKES on your Facebook Fan Page.

5. Add widgets/apps to Facebook.  What’s a widget?  A widget allows you to build tabs that are located below your Facebook banner.  These widgets can redirect your followers to search for homes, build a “FREE” market report or access statistics.  Click to Check out my page.

widgets

6.  Invite your Facebook Friends to your Fan Page. Share  relevant information from your Fan Page then re-share it to your personal page.  Ask your friends to LIKE your Fan Page.  I recommend that you do this, maybe, once a month depending on your friend count.  If you only have 100 friends, don’t share from business to personal very often.  Your friends will hide your posts.

7.  The “Task is to Ask”  if you’re not asking for LIKES then you won’t have many LIKES.  Marketing is marketing.   “When business is good it pays to advertise, when business is bad you’ve got to advertise” Henry Ford.  Ask for your followers to LIKE you page today.  What are you waiting for?

“Make

This infographic was made with the Infographic maker Venngage.

Social Media Marketing takes time, consistency and work. Growing your Fan page might not happen over night.  However, just like with any business you must START advertising to generate a following on social media.  If the social world is unaware of your Fan Page then you can’t generate a lead.   Take the next 7 days, 30 minutes a day, to work on these 7 tips.  Share your results with me.   If you need assistance send an email to RequestCarrie@gmail.com and we will have a #CoffeeWithCarrie session.

Build Your Real Estate Business with Linkedin

What is LinkedIn? LinkedIn is the World’s largest professional network.  The social media network has over 300 million users. This social media site gives an individual the ability to build their brand, power their career, future careers, learn and share professional content.LinkedIn

Building your brand with LinkedIn gives a real estate agent the opportunity to showcase professional expertise so they are noticed. Build your brand by updating your profile with great stories that attract the right viewers.  Who are you trying to reach?  Know your audience and write your professional resume to reach that audience. Real estate agents can highlight customer service skills, marketing skills, research skills, follow up and the ability to gage the market.

Put a face to a name by adding a professional photo, not a photo of your vacation trip.  First impressions are everything.  Think about how you want people to perceive you.  If you want your potential clients to take you seriously then spend the money to have a professional photo taken.  Once you’ve updated your profile create a catchy headline to reach your target audience. Then tell your professional story.  Make sure the story uses keywords and phrases to highlight your best skills to increase your visibility on LinkedIn.

Are you an expert in your industry?  What have you done to set your business a part from others in the real estate industry?  LinkedIn provides space to showcase your work.  Add your blogs, articles you’ve been featured in to highlight expertise in real estate or in a past profession.

Linkedin also provides opportunities for real estate agents to grow their networks. A real estate agent will already have a core group of people they interact with on a daily basis. These core professionals also have a network providing new opportunities for real estate agents to expand their networks. After your core network is established reach out to alumni, colleagues from previous jobs and past clients.   Another way to connect is to ask to be introduced or recommended by your core network. Many are eager to help build relationships.  The task is to ask if you don’t ask you’ll miss out on the opportunity to build your LinkedIn network.

Build Your Core Group

Connect with Alumni Join a Group Make Connecting a Part of your Routine Search for Industry Connections

Ask to be Recommended or introduced

Now that your network is established it’s important to cultivate these relationships.  Show your network that you are the expert with videos, blog posts and quick tips to help them with the sale of their home or how you can help that buyer get into to a home.

Stay connected with the LinkedIn App. Download the app to your smartphone and tablet. This is a quick way to stay connected, interact, say happy birthday, watch job changes, and comment throughout the day. Take advantage of the auto-reminders. Keep in touch with potential leads when you set up reminders to connect.

Reminders can be set as daily, weekly, monthly or recurring. A great way to stay connected without logging into the social media tool daily.

These are just a few tips on how to integrate Linkedin into your real estate business today. Continue to check in or follow my blog for more tips on how to take advantage of one the best professional social media tools available.

Mac or PC for Real Estate?

As a PC user many would think I would say, “buy a PC”!  It’s difficult for me to recommend a Mac or a PC.   I love my laptop but I really want a Macbook Pro.  Either product works for real estate.  Don’t buy a PC or Mac just because someone said you should.  My recommendation is that you think about what’s best for you.  When considering either of the products answer these questions:

  1. What are you currently using? If you already understand how to work a PC then selecting a PC or laptop might be the best answer.  And the same goes for a Macbook.  If you are already working on a Mac then upgrading your Mac might be the best option.
  1. Are you willing to learn new technology? If the answer is “NO”. Stick with the technology you are currently using and maybe consider an upgrade.  If the answer is “YES” then you must be ready to learn the new technology.
  1. Are you motivated by price? If not, then get what you want.  If you are on a budget then do your homework.  There are many different price points when investing in a new PC/Laptop.  You can also consider refurbished or used if a new PC or Mac Book isn’t in your budget.
  1. Are you concerned about safety? If so, then make sure you update your virus software is current on your PC.  If you purchase a Mac Book safety is built into the product.   Apple’s OS X Yosemite is built to protect your laptop.

Whether you select a Mac or PC understand that technology is changing at a rapid pace and you will have to become a lifelong learner.  “The illiterate of the 21st Century will not be those who cannot read or write, but those who cannot learn, unlearn and relearn.” Alvin Toffler

Customer Lifecycle Analysis in Real Estate-What Companies Are Doing This Right?

 Customer Lifecycle Analysis in Real Estate-What Companies Are Doing This Right?

Author:  Carrie Bey-Little  January 27, 2015

The Customer lifecycle in Real Estate is much different than the retail industry.  When working with Buyers and Sellers an agent will have a similar lifecycle with the potential of a new lifecycle after the home is purchased or sold.  When working with a new buyer the lifecycle is as follows:

  1. Works with a Real Estate agent to
    1. Purchase a home
    2. The agent negotiates the deal for the buyer
    3. Once a deal is agreed upon the buyer’s agent maintains a relationship with the buyer
    4. Assists with the inspector, appraiser and attorney depending on the market. (all markets don’t always work with attorneys)
  2. The Real Estate agent follows up on contingency dates and buyer updates
  3. Follows up until the home is closed (in many cases the Buyer Lifecycle Analysis ends)
  4. Good agents stay in contact with the buyer to retain that customer and ask for new client leads from that buyer.

The seller lifecycle is slightly different and is as follows:

  1. Works with a Real Estate Agent to:
    1. Determine Value of their home
    2. Prepare the home for the real estate market place
  2. The Real Estate Agent Markets the home using multiple platforms
  3. Once an offer is received the agent assists in negotiations to procure a contract
  4. The Real Estate Agent assists with inspections, meeting appraisers, scheduling village inspections, purchasing transfer stamps and other pre-closing items.
  5. The agent often attends the closing
  6. Post-closing the agent might follow up with the seller
  7. Good agents stay in contact with past clients

The KPI’s for a real estate agent include:

  • The number of actual listings and active buyers. These numbers should indicate how well your marketing campaigns or referrals are working for you.
  • Actual Cost per lead – When generating a lead what is it actually costing to gain a lead?
  • Customer Lifetime Value – What’s the value of retaining a real estate client?  Are you past clients helping you generate leads?
  • Appointment to conversation. How many appointments lead to new buyers and sellers?  Agents can track this information in a good Client Relationship Management tool.
  • Email Marketing– Are your email marketing campaigns effective? Is your Sphere of Influence opening the emails? What is your click thru rate (CTR)
  • Social Media Marketing – Are you actively using social media in your digital marketing? Facebook, Twitter, Linked in, Pinterest and Instagram to name a few.   Are you generating leads from this tools and do you have a social presence.  Check out Klout.com to learn if you have a social presence and track your social media leads in your CRM
  • Website – In addition to Social Media and Email Marketing your website is the top way potential buyers and sellers learn more about you and your market. Are you redirecting potential client to the site? Are your past clients visiting your site to check out the market and your listings?  Does your website enter new signup into your CRM.  Make sure you understand your top searched pages and use the site to redirect clients to your interactive social sites.

If your leads aren’t increasing then consider re-defining your audience.   Business that provide Client Relationship Management tools to assist their agents with the ability to track their customers have figured out that cultivating the buyer and seller relationship after the sale build a strong referral business.  If you need a CRM tool check with your Multiple Listing Service first.  You may already have the ability to sort, track and determine where your leads are coming from inside your MLS.

When it applies to lead generation companies like Keeping Current Matters and Brian Buffini have a good grasp on KPI’s, Lead Generation and the Customer Lifecycle.   Building a business on referrals is one of the best ways to build a business.  Every real estate agent has the opportunity to build a successful business by tracking what works and what doesn’t work.  If you know your KPI’s you’ll understand where to make adjustments.